Access and correction

Owners can manage business users and core business details through supported account settings. Requests for information that cannot yet be self-served can be sent to privacy@stoqenta.com.

Data export

Before production launch, Stoqenta will define export formats for products, inventory balances, movement ledger, receipts, suppliers, and account records. Large or security-sensitive exports may require identity and owner-authority verification.

Account closure and deletion

Only an authorized owner can request organization closure. Stoqenta may retain information needed for movement/audit integrity, security, fraud prevention, disputes, backups, and legal obligations. Where deletion applies, active data will be removed or de-identified and backup copies will expire according to the documented retention schedule.

Mobile pending data

Offline or Rush Mode movements may remain only on a device until synchronized. Users will be warned before logout when supported pending data exists. Owners should synchronize or review devices before closure.

Request process

1. Contact privacy@stoqenta.com from the registered owner email.
2. Identify the organization and request type.
3. Complete reasonable identity/authority verification.
4. Stoqenta confirms the outcome, lawful limitations, and expected timeline.